It’s a very common question I see in the shoutbox and when mentoring. So here’s a guide for those who need to explain how custom request works or for the ones who have never custom requested a prize before.
Step 1: Find a BUYABLE prize you want on the internet. (plz don’t order love)
Make sure to choose a reputable seller/vendor. R1 also has a list of preferred vendors (shown below).
For this example I’ll be buying a CD by Lindsey Stirling (because Lindsey ftw)
Step 2: Calculate points needed in order to redeem prize.
Okay, so the base price of the CD is $12.81.
But wait! you also have to pay the shipping+tax with points. I find the shipping by adding it to my personal amazon account and getting to the checkout page, but not actually checking out. You can also use the estimate shipping+tax option amazon offers before checking out.
So the total price is actually $13.96. In order to convert that to points, multiple the price by 100. 13.96 x 100 = 1396 pts.
Step 3: Go to the “Redeem” tab and click “Custom Request”
You’ll get this page:
Step 4: Fill out form accordingly.
If you want to buy from a certain seller on amazon/a similar site, say so in the comments so staff can buy from your preferred seller.
The minimum amount of points needed to custom request is 500 points (or $5). If the item you want is less than $5, you’d still have to pay the minimum of 500 points.
If you have enough points and your account is in good standing, then you should get a green bar on the top of the screen that looks like this:
Step 5: Pat self on back and wait for prize to be approved.
Prize Approval Times Per Rank (start counting the day after request, don’t count weekends/holidays):
Rookies/Juniors: 0-3 days
Seniors+: 0-1 day
Prizes from non-approved vendors may take longer