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imgoingtodisneyland
01-05-2008, 12:19 PM
Hello all, i gotta question regarding the site's custom order support system
Basically what happened is i saw a game for 4 bucks on amazon and i had 9.40 points at the time i ordered it. I got an email asking to resubmit yesterday and i did (by the time i resbumitted i had about 11 points up from 9.40 when i first ordered it, now i have 14.70). So yeah i resubmitted the custom prize request yesterday and went on the Prize Claim center to see if it's there and it's blank? I checked today too and still see the same blank page with no points deducted. So im guessing your order status only shows up in the prize claim center if you order the item off of the rewards1 catalogue? Or it shows up in the center no matter where you order it from? Just that this is my first prize request and im totally in the dark about this since yesterday nothings showing up in the prize claim center i haven't received an email (i was told they send an email notification of the prize usually the next day and yeah today is that next day and nothing) so obviously one would begin to doubt the legitimacy of the site. I want to beleive otherwise but so far for me it hasnt worked as it should in the case of prize claims.

monster yummm
01-05-2008, 12:27 PM
Im wondering the same thing. I had an order for some ms points and i calceled it, and asked for a gift card instead. They gave me my 20 points back, but they havent taken points or anything for the gift card. Its been like 3 days too

skaterboi15
01-05-2008, 12:29 PM
they said there would be a slight delay in prize claims

M4M
01-05-2008, 12:30 PM
more then likely they are updating/changing the database. this happened to me also before. I suggest waiting for 24 hrs and then checking it again. If it is still empty, then send in a support ticket.

skaterboi15
01-05-2008, 12:33 PM
that is true

imgoingtodisneyland
01-05-2008, 12:37 PM
yeah but they replied my first request like the next day telling me to resubmit. and now its been 24 hrs (resubmitted yesterday) and still nothing. And again regarding my question do the prize status show up in the Prize Claim center only if u order off their site or itll show up not matter wat site u order from? any help would be appreciated. also one more thing if anyone doesnt mind does anyone know how often do the offers get updated for the U.S?

skaterboi15
01-05-2008, 12:38 PM
i think bean said by next week they should have more offers

DarkRider23
01-05-2008, 03:00 PM
I believe that custom orders don't show up until they are actually bought from amazon. Don't quote me on that though.

skaterboi15
01-05-2008, 03:03 PM
yea thats probably y